Netsuite is based in San Mateo, California, but people use its products all over the world. In Australia, when businesses need an ERP solution, many of them turn to JCurve Solutions (JCS), a leading NetSuite partner. JCS helps businesses large and small get up and running with NetSuite ERP, telecom, and other cloud technologies.
As with any country, doing business in Australia comes with a unique set of challenges. To get a better understanding of how people use NetSuite in Australia, I spoke with Stephen Canning, CEO of JCurve Solutions.
1. What sort of business challenges are unique to Australia, and how do you help customers solve them?
Many of our customers are importers of stock. As Australia is geographically a long way “down under” from other countries, it’s key for these businesses to accurately forecast supply and demand. Long delivery lead times leave little room for error. Businesses with seasonal and peak trends need to know the optimal stock levels to meet customers’ buying patterns – without ending up with too much stock on hand. To maintain profit margins, businesses also need tight controls on import costs. It’s also no secret that in Australia we have high labour costs.
Visibility of information is a key factor to managing these challenges. JCS addresses this through its “One Database” vision that facilitates insightful reporting and analytics across the business. Coupling this with visualisation solutions, like iCharts, further enhances the user’s experience and access to meaningful data.
JCS helps businesses become more efficient by streamlining and automating time-consuming tasks. It also frees up staff to focus on growing the business and providing a great experience to customers. The solutions we offer assist in unifying businesses of all sizes to achieve these efficiencies.
2. Why do you think NetSuite is so popular in Australia?
Australian businesses are quick to pick up new technologies – including a rapid shift to the cloud in recent years. Also, with a relatively isolated local environment and market, technology has been embraced as a solution to global competition. It’s also fuelled the uptake of cloud accounting and Enterprise Resource Planning (ERP) or, put more simply, business management software. We’ve seen that businesses running on NetSuite can adapt and change to market conditions quickly.
3. What are the pros and cons of being outside the US as a NetSuite Provider?
There were some early challenges for our local AU market, with obvious localisation differences. NetSuite, as a brand, is not as well known in the Australian market as in the US, but with Oracle’s backing, we are looking forward to leveraging a raised profile as we continue ramping up new customer on boarding. NetSuite has also been growing, making the talent pool of skilled NetSuite consultants tight.
JCS took advantage of these challenges to focus on better localisation of their solution for the AU audience. As a local provider, JCS offers a localised experience that minimises the need to wait overnight for support and provides easy access to certified consultants throughout Australia. This includes an exclusive, white-labelled JCurve ERP small business edition of NetSuite.
4. What makes the JCurve ERP edition of NetSuite different?
The JCurve ERP edition is a world-first. It’s essentially a white-labelled, pre-configured small business version of the NetSuite platform which meets the specific needs of small to medium businesses in Australia and New Zealand. It’s a great entry point to NetSuite for businesses who may have previously been priced out of NetSuite due to their size and budget. The beauty is that as they continue to grow in size and use of the software, a seamless upgrade path to mid-market and enterprise editions becomes available.
5. If you could give every NetSuite user one tip, what would it be?
To invest in the change management component of an ERP implementation. When implementing new technology there are three parts to consider: technology, processes, and people. Often, when an ERP implementation gets rocky, it’s actually not the technology at cause. It’s failing to correctly identify business requirements and ensure stakeholder management. A successful implementation relies on early buy-in from those who will be using the system, keeping them involved and updated during the project, and training them on the both the system and its processes.
5. What emerging enterprise technologies are you excited about?
The same technologies that many of our customers get excited about – those which can save everyone time. Technology that removes manual, repetitive, time-consuming tasks is always on our radar and is also viewed favourably by our customers. Recently, we’ve seen great success implementing warehouse management solutions that help customers increase their warehouse efficiency and reduce manual tasks for their staff.
We are also loving helping clients bring their data to life through iCharts – helping them with more agile decision making.
6. Where do you think enterprise technology is headed?
Connectivity. Businesses don’t want to be looking in multiple systems or at multiple data sources to try and gain a true picture of their operations. They want quick access to real-time, accurate data to help them make agile decisions. They want live, connected data to take advantage of opportunities and respond quickly to problems. Using technologies such as holistic business intelligence tools, integrations, and Electronic Data Interchange (EDI), which manages the exchange of business documents in electronic format between business partners, is becoming an expectation. Businesses have a need for mobility and live monitoring. Those requirements are facilitated by connectivity of data. It’s a growing trend – especially considering it also further improves the potential for automation.
7. Is there anything you wish analytics could do that it can’t do already?
It is usually the implementation of analytics that businesses are falling short on. NetSuite has fantastic dashboard capabilities, but first, a business needs to determine what KPIs and data are most relevant to them, how regularly, and whom should have access to the data. We work with our clients on these types of projects to ensure they are getting the most of out of their software investment, including the right dashboards, KPIs, and analytics.
We love helping customers take business intelligence even further with iCharts. Its user-friendly drag and drop interface means it’s quick and easy to get visual reporting on key data sets. This is a solution we believe has great potential for all clients looking to improve data-driven decisions across their business operations.
Stephen Canning is the CEO of JCurve Solutions, a leading Australian cloud technology solutions partner. To learn more, go to JCurveSolutions.com
To learn how iCharts can help you get more from NetSuite, check out our product page.