Get the Customer Service Analytics and Reporting Best Practices Brief

Customer Service Asset

Learn how leading customer service teams use analytics to deliver a delightful customer experience

Customer Service analytics can help you deliver a delightful customer experience and manage the performance of your team. This short brief outlines the key success factors when building out your customer service analytics and reporting infrastructure. Read this brief to learn how to:

  • Improve customer satisfaction and retention
  • Increase conversion rates
  • Reduce customer churn
  • Increase your team’s productivity

Also included: The most important dashboards and Key Performance Indicators to help you improve your customer service performance!

CivicPlus Logo

“CivicPlus is in the business of helping governments serve their communities better. iCharts allowed us to understand and serve our clients better, which in turn helps them serve their citizens better.”

Melody Wagner, NetSuite Administrator

Copyright© 2018 iCharts • All Rights Reserved. Privacy Policy