Every customer service executive knows that analytics can help you deliver a delightful customer experience and manage the performance of your team
80% of companies believe they provide a superior customer service… but only 8% of their customers believe they actually do. Consumers have never been as empowered and informed as they are today. Delighting them requires understanding their needs and interactions across all your channels and exceeding their expectations. iCharts Customer Service users can utilize our insightful visual analytics to create actionable metrics that provide transparency into your customer satisfaction and support costs.